OUR POLICIES

Ensuring the Best Experience

At Ovo Salon West, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave. Please take a moment to review our policies to ensure you understand our operations and procedures. If you have any questions, just get in touch and we’ll be happy to help.

Late Arrival Policy

-Please plan to arrive 10 minutes prior to your appointment time to guarantee you will be available when your service is scheduled to begin. Please take into consideration traffic for the time of day your appointment is. If you are more then 15 minutes late for your appointment time, we may have to reschedule you or shorten the service requested to prevent running behind for our next client. If you are running behind, please give us a call to make sure we can still accommodate you.

-If we cannot accommodate you or have to shorten your service due to you running late, we will still charge, in full, for the service you were down for.

-We require a 24 hour notice when cancelling OR rescheduling your appointment. We send out multiple reminder texts to help with scheduling conflicts. You will need to call the salon to cancel before this window. Please do not send an email to cancel your appointment. If you are calling to reschedule a same day appointment, that is considered a same day cancellation.

No show

-If you no show a previous appointment, we reserve the right to charge 100% payment of your missed appointment, before you will be able to book a future appointment.

-We will also require you to pay a 50% deposit of your total service for any future appointments at the time of booking, which is non-refundable.

This means your deposit will go towards the total service you receive.

If you no show or cancel after our 24 hour policy, you will not be refunded your deposit.

-Thermal Smoothing Treatments require a 48 hour notice, due to the amount of time reserved.

-If for any reason Ovo West needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

Redo Policy-

-We strive for 100% customer satisfaction. Please notify us within 48 hours if you are dissatisfied with your appointment. Adjustments will be made, if necessary, within 7 days of your original service. The redo must be scheduled with the same stylist who provided the service. In the case where the stylist has no time available, an exception may be made and the redo may be scheduled with another service provider. The stylist will go over your initial consultation, where expectations and goals were discussed before your service. Your stylist along with the consent of a manager, will make the decision on whether or not any adjustments will be made complimentary, or if there will be a fee.

-There are certain factors that effect chemical hair services. The products used at home, heat applied to hair, hard water and medication all play a factor in keeping your hair color looking its best. We reserve the right to refuse a redo if we believe any of these played a factor in the change of your color.

Price Policy-

-We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website updated, please note the prices and services are subject to change at any time.

-Every stylist charges differently based on their specialties. Please ask your stylist for an estimate before your service starts, to avoid any misunderstandings.

These policies are in place to protect our stylists.

We thank you for understanding.

-Ovo Salon West Team

Policies: Policies